WAXHAW ESCAPE

Players will be metaphorically “locked” in a room, and in order to fully enjoy the game it is recommended that players remain inside the room throughout the allotted time. However, for safety reasons the door is accessible throughout the game, and players may leave the room if necessary.

Escape rooms have themes and props to set a mood, but they are not haunted houses intended to scare players.

Escape rooms require brain power, not physical strength. At most, the activity will involve some squatting down to look under an object or to get a closer look at something. No climbing or heavy lifting is required.

If you reserve less than the full number of spaces for the room, there is a high chance you will be placed with other people. To guarantee a room exclusively for your group, you need to purchase all of the spots in a timeslot, or pay the private booking fee.

Yes. Our cast will provide hints as needed and/or upon request.

Escape rooms are challenging, so many players get close, but do not escape in time. At the end of the allotted time, the room will be unlocked and the solution explained. Please keep the solutions confidential so you do not spoil the experience for future players.

Yes, a reservation is necessary. Players must book online and pay in full when making the booking. It is recommend that players book as far in advance as possible to ensure their desired date and time is available.

Unfortunately tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you.

Yes. We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room/rooms, and can even be held outside of regular business hours. Please contact us and we will be happy to arrange a personalized event for your group.

Recommended group sizes have been prepared based on the square footage of the room and puzzles involved. However, if you book the entire room, we will consider requests for an additional player or two, so long as the room can accommodate them. You simply reserve the room for the maximum number of people and pay for the extra guests with a credit card upon arrival.

You arrive 15-20 minutes prior to the scheduled time of your fun experience. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.

In addition to the allotted time to play the game itself, players should expect a 15-20 minute briefing upon arrival to go over the rules of the game. Players may also stay for a short time after the game for team photos.

Participants must be at least 9 years of age. Children under the age of 9, infants, and toddlers will not be allowed in the room. Children ages 9-12 must be accompanied by an adult, and the game be a private booking. Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent/legal guardian.

The use of electronic devices (or any outside tools) is strictly prohibited and you will be immediately removed from the room if you attempt to use them.

Players are only permitted to take photographs/videos in the waiting room, not within the escape room itself. This policy ensures that the puzzles remain a mystery for future guests.